Cream Digital
Back to MindChiropractic & Personal Injury

Twelve AI voice agents running a multi-office chiropractic group

Intake, scheduling, billing calls, attorney records requests, and PIP reductions for a South Florida chiropractic group, tied into its records system and run from one operations dashboard.

Industry
Chiropractic & Personal Injury
Location
South Florida
Engagement
Since 2024
Status
Live

12

AI voice agents in production

34,000+

AI voice minutes in seven invoiced months

Scope of work

What did Back to Mind hire Cream Digital to do?

Back to Mind treats personal injury patients across several South Florida offices, so every case brings calls, paperwork, and requests from attorneys. The practice asked Cream Digital to automate intake, scheduling, attorney medical-records requests, billing, and reductions, all connected to its aCom Health (RAPID) records system.

  • Answer and route patient calls in English and Spanish
  • Confirm appointments and make outbound billing and records calls
  • Take intake from WhatsApp, text, and fax as well as the phone
  • Turn attorney records requests and PIP reductions into a tracked workflow

What we did

What did Cream Digital build for Back to Mind?

  1. 01

    Bilingual intake and routing agent

    Answers calls in English or Spanish, captures intake, and routes each caller to the right office or team.

  2. 02

    Outbound voice agents

    Separate agents for appointment confirmations, billing calls, and medical-records follow-up.

  3. 03

    Every channel into one intake

    WhatsApp, text messages, and faxes (read with OCR) feed the same intake flow, alongside an AI messenger agent in GoHighLevel.

  4. 04

    Operations dashboard

    A production dashboard that runs RAPID verification, the PIP reductions workflow, and medical-records packets, and monitors all 12 voice agents.

  5. 05

    Email triage assistant (launching)

    Sorts incoming email and drafts replies for the team, with a person approving every message before it is sent. It connects to the practice mailbox once the privacy agreements are signed.

Built with

Retell AIaCom Health (RAPID)GoHighLevelWhatsAppNext.jsPostgresGmail

Finished result

What was the result for Back to Mind?

The system has run in production since 2024. Back to Mind’s calls, texts, and faxes flow through AI agents, and the operations team works reductions and records requests from one dashboard that we are still extending in 2026.

  • 12 AI voice agents in production, monitored from one dashboard
  • Between 2,994 and 7,110 AI voice minutes a month in invoiced months
  • Over 34,000 AI voice minutes across seven invoiced months, September 2024 to June 2025
  • Calls, texts, WhatsApp, and faxes handled in a single intake flow

Which Cream Digital services did Back to Mind use?

AI WorkflowsFront Desk OperationsBack Office Operations

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A chiropractic clinic front desk with a headset and appointment book beside a monitor
Field Notes

How Does a Chiropractic Group Run 12 AI Voice Agents?

Back to Mind, a South Florida chiropractic group, runs twelve AI voice agents in production. What each one does, how calls, texts, and faxes become one intake, and what staff still own.

A practice manager at a desk with two monitors while documents print in the background
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