Back Office Operations
People + AI, one accountable team.
What is Back Office Operations?
Back Office Operations is Cream Digital's managed back-office team: vetted virtual assistants and specialists equipped with AI tooling, handling billing support, intake processing, scheduling, follow-ups, and administrative work at a fraction of the cost of local hires.
Schedule Your Ai Free AuditWhat’s included in Back Office Operations?
- Vetted bilingual virtual assistants and CSRs
- AI-assisted recruiting and screening for your own hires
- Billing, intake, and administrative support
- Managed onboarding, QA, and coverage
What changes when you use Back Office Operations?
- Back office running at a fraction of local cost
- Humans on judgment calls, AI on volume
- One partner instead of five vendors
Back Office Operations: frequently asked questions
What does Cream Digital's Back Office Operations service include?
Back Office Operations combines vetted virtual assistants and customer service representatives with AI tooling to handle billing support, intake processing, scheduling, follow-ups, and administrative work. Cream Digital manages onboarding, QA, and coverage as one accountable team.
Are Cream Digital's virtual assistants bilingual?
Yes. Cream Digital places vetted bilingual virtual assistants and customer service representatives.
Can Cream Digital help us hire our own staff?
Yes. Back Office Operations includes AI-assisted recruiting and screening for your own hires, in addition to the staff Cream Digital places and manages.
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