An after-hours front desk that recognizes returning patients
AI voice and text agents for a Florida psychiatry practice that capture new patients, route refill requests to the right prescriber, and greet known patients by name.
- Industry
- Outpatient Psychiatry
- Location
- Florida
- Engagement
- Since May 2026
- Status
- Live
Scope of work
What did Happy Minds Wellness Center hire Cream Digital to do?
Happy Minds Wellness Center is a Florida psychiatry practice offering in-person and telehealth care. Its small front desk was spending mornings sorting overnight messages, and refill requests did not always reach the right provider. The practice asked Cream Digital to answer after-hours and overflow calls, capture new patients, and route every request inside the tools the team already uses: IntakeQ for records and Spruce for messaging.
- Answer after-hours and overflow calls for new and existing patients
- Send intake packets and insurance-card requests by text
- Route refill requests to the patient’s actual prescriber
- Deliver every message into the team’s Spruce inboxes
What we did
What did Cream Digital build for Happy Minds Wellness Center?
- 01
Mia, the voice and text agents
A receptionist, a new-patient agent, and an existing-patient agent, with a matching text agent. Mia keeps to one language per call and hands off when a person is needed.
- 02
Caller recognition
A silent check against IntakeQ before the call connects, so returning patients are greeted personally instead of starting from scratch.
- 03
Refill and message routing
Requests are matched to the prescriber on the patient’s appointments, not the default on the chart, then posted to the right Spruce inbox. Urgent requests page the prescriber, and billing questions go to billing.
- 04
Intake by text
New patients receive their intake packet and an insurance-card request by text as soon as the call ends.
- 05
Marketing dashboard
A branded content and social dashboard with guardrails written for mental-health marketing.
Built with
Retell AIIntakeQ / PracticeQSpruce Healthn8nMedical SupplaiFinished result
What was the result for Happy Minds Wellness Center?
The AI front desk went live for after-hours calls in July 2026. When the office closes, staff forward the main line to the AI, and every request arrives in Spruce already routed to the right provider or team. In September, Happy Minds referred another mental-health practice to us.
- After-hours calls answered instead of going to voicemail
- Refills routed to the prescribing provider, with a page for urgent ones
- Intake packets sent by text right after the call
- Messages land in the team’s existing Spruce inboxes
“First of all, I wanted to say — the thing that you did … where it recognizes whoever it is — that is genius.”
Which Cream Digital services did Happy Minds Wellness Center use?
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