Cream Digital
RejuvenXRegenerative Medicine & Personal Injury

Six AI systems rolled out across 11 clinics

Intake that creates patients and books appointments in eClinicalWorks, AI narrative reports, and call tracking, rolled out to every RejuvenX office.

Industry
Regenerative Medicine & Personal Injury
Location
Florida
Engagement
2024 to 2025
Status
Delivered

11

offices live by March 2025

Scope of work

What did RejuvenX hire Cream Digital to do?

RejuvenX runs regenerative medicine and personal injury clinics across Florida. Its teams were entering intake by hand, writing narrative reports from MRIs, and chasing call outcomes and patient transportation. RejuvenX hired Cream Digital to deploy AI voice agents, automations, and robotic process automation inside eClinicalWorks.

  • Create patients and book appointments in eClinicalWorks from the intake call
  • Draft narrative reports that account for multiple MRIs
  • Alert staff after unsuccessful calls and after visits
  • Request patient transportation from inside the EHR

What we did

What did Cream Digital build for RejuvenX?

  1. 01

    Intake AI

    Takes the intake call, creates the patient in eClinicalWorks, and books the appointment.

  2. 02

    Narrative report AI

    Drafts narrative reports from the chart, including for patients with several MRIs.

  3. 03

    Call disposition system

    Logs every call outcome and alerts staff to unsuccessful calls. Piloted in Tampa, then rolled out to every office.

  4. 04

    Referral partners and visit alerts

    A referral-partner workflow, plus Microsoft Teams alerts after each visit.

  5. 05

    Transportation requests

    Rides requested and reminded from inside eClinicalWorks.

  6. 06

    Operations dashboard

    One dashboard for the automations and call outcomes.

Built with

Retell AIeClinicalWorksRPAMicrosoft Teams

Finished result

What was the result for RejuvenX?

By March 2025 the systems were live in all 11 RejuvenX offices.

  • Live in all 11 offices (March 2025)
  • Patients created in eClinicalWorks without re-typing
  • Call outcomes tracked, with alerts for unsuccessful calls
  • Transportation handled from inside the EHR

Which Cream Digital services did RejuvenX use?

AI WorkflowsFront Desk OperationsBack Office Operations

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