OrthopedicsA bilingual front desk for patients, PIP cases, and law firms
Voice and text agents for an orthopedic practice in three regions that answer patients and attorneys, collect insurance cards, verify benefits, and connect to ModMed.
- Industry
- Orthopedics
- Location
- New York, Philadelphia & South Florida
- Engagement
- Since 2025
- Status
- Live
Scope of work
What did Sigma Orthopedics hire Cream Digital to do?
Sigma Orthopedics serves patients in New York, Philadelphia, and South Florida, including many personal injury (PIP) cases. That means calls from patients, from law firms, and about insurance, in English and Spanish. Sigma asked Cream Digital for an AI front desk that could handle all three, verify benefits before the visit, and connect to its ModMed records system.
- Answer new and existing patients in English and Spanish
- Handle PIP callers and law firms on their own paths
- Collect insurance cards and verify out-of-network benefits
- Book and log activity in ModMed
What we did
What did Cream Digital build for Sigma Orthopedics?
- 01
Four specialized voice agents
Emily for reception, Amber for PIP cases, Olivia for new patients, and Nicole for law firms, each with its own script and handoffs.
- 02
Insurance cards by text
A text agent asks for the insurance card photo during or after the call and files it for the team.
- 03
Benefits verification
Eligibility checks run from the conversation through pVerify, so staff see coverage before the visit.
- 04
ModMed connection
A production FHIR connection to ModMed for patient records and booking.
- 05
Seven back-office workflows
Law-firm messages, case notes, callbacks, self-pay flags, intake records, and take-a-message, all live in n8n.
Built with
Retell AIModMed (FHIR)pVerifyn8nMedical SupplaiFinished result
What was the result for Sigma Orthopedics?
Sigma’s front desk now has dedicated AI agents for patients, PIP cases, and law firms, with insurance cards and benefits collected before a staff member opens the file.
- Four voice agents and a text agent in production
- Seven back-office workflows live
- Production ModMed FHIR connection confirmed
- Separate paths for patients, PIP cases, and law firms
“…the one person that wants to make my job easy. I appreciate it.”
Which Cream Digital services did Sigma Orthopedics use?
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