Cream Digital
Aereomar ExpressLogistics & Package Forwarding

A WhatsApp AI agent that answers package questions around the clock

Sofia answers Aereomar Express customers on WhatsApp in Spanish, checks live tracking status, and explains rates, rules, and locations, 24 hours a day.

Industry
Logistics & Package Forwarding
Location
Miami, FL
Engagement
Since 2023
Status
Live

Scope of work

What did Aereomar Express hire Cream Digital to do?

Aereomar Express ships packages and freight from Miami to Nicaragua and beyond, and most of its customers write in Spanish on WhatsApp. The team was answering the same questions all day: where is my package, what can I ship, and how much will it cost. Aereomar hired Cream Digital first for its website, Google Ads, and SEO, then to answer customers on WhatsApp with AI connected to its tracking system.

  • Answer customer questions on WhatsApp in Spanish, 24/7
  • Give live package status from the company’s tracking platform
  • Explain restricted items, hours, addresses, and volume pricing
  • Improve how the company shows up in search

What we did

What did Cream Digital build for Aereomar Express?

  1. 01

    Sofia, the WhatsApp AI agent

    Answers customers in Spanish on WhatsApp, day and night. Built on Twilio and OpenAI and hosted on AWS.

  2. 02

    Live tracking lookups

    Connected to Aereomar’s tracking platform, so customers get their package status in the chat without waiting for staff.

  3. 03

    A knowledge base that grows with the company

    Restricted items, office hours, addresses, and the cubic-foot pricing formula, updated as Aereomar opened in Spain in 2025 and added warehouses in Panama and Colombia in 2026.

  4. 04

    Conversation dashboard

    The team can review every conversation the agent has had.

  5. 05

    Website, Google Ads, and SEO

    A bilingual website, Google Business Profiles for Miami and Managua, Google Ads, and keyword research, starting in 2023.

  6. 06

    Website rebuild (ready to launch)

    A faster bilingual rebuild that keeps every existing URL and adds structured data, language tags, and llms.txt.

Built with

WhatsAppTwilioOpenAIAWSGoogle AdsGoogle Business Profile

Finished result

What was the result for Aereomar Express?

Sofia has answered Aereomar Express customers on WhatsApp as a paid monthly service since early 2025, and her knowledge now covers the company’s new locations in Spain, Panama, and Colombia.

  • WhatsApp questions answered in Spanish at any hour
  • Package status checked live against the tracking system
  • Knowledge base updated as the company expands to new countries
  • A Cream Digital client since 2023

Which Cream Digital services did Aereomar Express use?

AI WorkflowsFront Desk OperationsLead Generation Operations

More case studies

RadiusDocsMedical-Legal Software

We built RadiusDocs, then the engine that sells it

Read the RadiusDocs case study →

Radius TeleMedChronic Care Management

Demo bookings nearly doubled in one month for a chronic care program

Read the Radius TeleMed case study →

Back to MindChiropractic & Personal Injury

Twelve AI voice agents running a multi-office chiropractic group

Read the Back to Mind case study →

What should you read next?

All posts →
A quiet clinic front desk at dusk with a desk phone and a notepad under a lamp
AI Front Desk

AI Receptionist vs. Answering Service: Which Should Your Practice Use?

An answering service takes a message. An AI receptionist can finish the task. How the two compare, when a live service still wins, and how to switch without losing calls.

A medical receptionist checking an appointment calendar on a monitor at a clinic desk
AI Front Desk

Can an AI Receptionist Book Appointments Directly Into Your EHR?

Often, yes, but how depends on your EHR. Four ways AI receptionists connect to practice systems, from four live deployments, and the questions to ask your vendor.

A business owner reading a text message reply on his phone beside a laptop
Lead Generation

How Do You Revive Old Leads With AI Without Breaking the Rules?

Old leads already raised their hand. How to find the ones you may contact, what the first text should say, what the AI does when they reply, and the rules that decide all of it.

Free AI audit

What are your missed calls actually costing you?

In one call, we’ll map where leads slip through your phones, texts, and follow-up — and show you exactly what we’d automate first. No deck, no pressure.

Schedule Your Ai Free AuditSee the Proof First